Shipping policy

Shipping Policy

Thank you for shopping with Morgan and the Mules! We carefully prepare and package every order and appreciate your patience while we get it ready for you.

Processing Times

Orders are typically processed and shipped within 3–5 business days. Business days do not include weekends or holidays.

Once your order ships, you will receive a confirmation email containing tracking information. Delivery estimates shown at checkout begin after the order has been processed and are not guaranteed arrival dates.

Shipping Rates

We offer flat-rate shipping, with the applicable rate displayed during checkout.

Orders with a qualifying merchandise subtotal of $75 or more receive free standard shipping. The qualifying subtotal is calculated after discounts and before taxes.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside our direct control. Delays may occasionally occur because of weather, holidays, carrier disruptions, or other unforeseen circumstances.

If your tracking information has not updated or your package appears to be delayed, please contact the carrier first for the most current information. You may also contact us through our store’s contact form, and we will be happy to help investigate.

Lost Packages

If your package appears to be lost in transit, please contact us so we can assist you with submitting a carrier claim or determining the appropriate next steps.

Morgan and the Mules is not responsible for packages marked as delivered by the carrier. However, we will do our best to help you locate the package. We recommend checking with household members, neighbors, your local carrier, and any secure delivery areas around your property.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and within seven days of delivery. Include your order number and clear photographs of:

  • The damaged item
  • The exterior packaging
  • The shipping label
  • Any damage to the shipping box or mailer

Please keep the item and all original packaging while we review the issue. Depending on the circumstances and product availability, we may offer a replacement, refund, or another appropriate resolution.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout. If you notice an error, please contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may choose to have it reshipped after paying the new shipping cost. Original shipping charges are nonrefundable. Reshipping costs also apply to orders that originally qualified for free shipping.

Questions

If you have any questions about your order or this shipping policy, please contact us through the contact form on our website. Be sure to include your order number so we can assist you promptly.